Harness Group Blog

Harness Group has been serving the Lawrenceville area since 212, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

New Helpful Tips Newsletter format!

In an effort to streamline the process of getting these helpful tips to people as quickly as possible, I would like to ask all users who would like to continue receiving our helpful tips emails to please go to our website and subscribe to our newsletter. You can even have your friends and family sign up if you like. Everyone who signs up will then receive it directly whenever I send it out without anyone having to forward! Here is the link to do that on our site:

https://www.harness.group/news-a-events

I'll continue to send this way for a little while longer as I see the newsletter list grow. For now. Here is a link to the new and improved newsletter format, I hope it helps you all:

 

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Since You're Here (4/26/2024)

Welcome to this week's Newsletter!

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This Weeks Helpful Tips (3/22/2024)

I've made the switch over to Microsoft Edge. I avoided the switch for a long time, but I've been using Edge for about a month solid now, and I'm all in.

  • Edge can be signed into and easily syncs to your work Microsoft 365 account to help with separation between work and personal items in Google Chrome.
  • Edge uses fewer resources (processor and memory) as it's optimized for Windows computers and is integrated with many Microsoft services as well.
  • Here is a video of a few other fantastic features that I find myself using often now (like split screen in browser and a built-in calculator!):

We've gotten a lot of tickets over the past few months about the New Outlook. Some people have accidentally updated to it, and other did it on purpose and rolled back. Microsoft has now decided not to force rollout to the New Outlook until 2029 so everyone should be able to switch back and forth until then. In the meantime, if you'd like to try out the New Outlook or you already are, here are a few helpful features included in the new version.

As a final bonus tip. Whenever you get an email with a link, even if you know and trust the sender's name, be wary and confirm outside of the email (phone call text message to known number or business organization). It is very unusual to need to sign into your Microsoft or Google account to access a document from a sender outside of your organization. There is a new line of attacks where bad actors will send links that look very similar to real Microsoft or Google links in order to harvest credentials and even steal MFA tokens in order to take over protected accounts. This could look like the difference in these 2 links:

 

login . microsoftonline . com

vs

login . microsoftonllne . com

 

(spaces added so that these aren't live links) As always, when in doubt, reach out!

 

 or 678-609-8150

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This Week's Helpful Tips (11/1/2023)

In our modern lives, work and personal often crossover and bleed into on another. This makes it of utmost importance to protect all of our accounts in every location. Bad actors will use AI and social engineering to build profiles of individuals and target them for compromise across any platform that they can. Just keeping your work email off of your phone is not enough to prevent this. I spoke to a user on site at a client office yesterday who was actively dealing with the fallout of their social security number being compromised and used. Here is an article from Forbes about best practices for protecting yourself and your family across your entire life, all accounts and attack targets:

7 Simple Ways To Shield Yourself From Cybersecurity Threats

2 extremely useful features in Windows 10 and 11 are the Snipping tool (instead of old and clunky print screen keyboard button) and Clipboard history. I've shared these tools with quite a few of you, but these are shortcuts that can help everyone who ever needs to grab things that are on their screen, and/or if you've ever copied something then gone to paste it and realized that you've copied over it! One of the best use cases for these two tools together is if you're creating a set of instructions to walk through a process that includes a lot of screens, you can quickly walk through the process, grabbing screen snips and marking them up with the built in markup tools. All of the items will stay on your clipboard for you to access and paste into your instruction document all at once instead of having to do them one at a time. These tools will absolutely make your life easier:

Windows Snipping Tool and Clipboard History

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This Weeks Helpful Tips (10/20/2023)

There is a new round of bad guy trickery going on. Bad Actors are using fake websites to request users to "update" their browsers. This is not real! When your browser needs to be updated, it will come from a notification in the browser itself, not on the screen from a website. Here is an article explaining this, and how to check if your browser is up to date if you ever encounter this request (section at the bottom of the article titled, 'How to Update Chrome Safely"). I also mentioned this in my tips from a few weeks about about Chrome and Edge browsers needing to be updated, so this is just a refresher:

https://www.forbes.com/sites/barrycollins/2023/10/19/google-chrome-users-warned-dont-click-to-update-browser-on-websites/?sh=6bac5733558e

Two of my favorite Microsoft tools are 'To Do' and 'Sticky Notes'. Both of these tools allow you to take quick notes, and access them in multiple place
To do is fantastic app that allows to to track tasks directly from your email, calendar, other Microsoft apps and on the fly. You can set due dates and reminders, and even share tasks with others on your team and within your organization. My team and I use this constantly, and it keeps all of us on track without have to find a separate app or platform to manage tasks on. It's already built into outlook for everyone!

Here's a good video introduction from Kevin Stratvert to get you started:

https://www.youtube.com/watch?v=wQuRomdiJ58

Lot's of folks already use sticky notes. I see them pinned on desktops all the time, but, did you know that if you sign into your sticky notes, then they sync to your email, One Note, and directly into the notes section of the Microsoft 365 app? This allows you to save, backup and access anywhere all those notes that you've been creating and looking at on your desktop for all these years!

Here is a good video as an introduction. It's from a year ago, so it doesn't mention the Microsoft 365 app, so there's a quick 2nd video explaining this app:

Sticky Notes: https://www.youtube.com/watch?v=utDryRmD0-E

Microsoft 365 App: https://www.youtube.com/watch?v=CbLMS2Fhcsk

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This Weeks Helpful Tips (10/10/2023)

  • We've seen a lot of spoofed emails in the last few months and gotten a lot of tickets for us to check them out. These are easily recognizable because the email address never comes from who it claims. As a reminder, when determining whether an email is legitimate or not, always check the actual email address and not just the name associated with it. Any name can be associated with an email address, but no 2 users on earth can have the exact same email address. Here is an example that we received this morning. If you check, the email address will almost never match the name that you see (in this case, Harness | System Notification). THIS IS A PHISHING EMAIL FOR CREDENTIAL HARVESTING. YOU WILL NEVER RECEIVE AN EMAIL FROM US OR MICROSOFT STATING THAT YOUR PASSWORD WILL EXPIRE AND TO CLICK IN ORDER TO KEEP IT:
    Image preview

    Here you can see that the name does not match the email address; has been compromised and bad actors are using her email address to send out phishing emails from a legitimate address, hoping that the recipient won't pay attention to the email address and only the name:


  • We receive a lot of support requests about how to use some of the features in Microsoft OneDrive, and Kevin Stratvert, a former Microsoft employee, makes great videos about many of the helpful features in all of their software applications. Click the link below to watch a video from Kevin Statvert that contains some helpful OneDrive tips; the video is broken up in to sections, so you can watch the entire thing, or go to the video notes and jump to the sections that interest you the most:

    https://youtu.be/prA75mu3arc?si=EqxN9Yg-_XBHSpMX
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This Week's Helpful Tips (10/3/2023)

  • Last week there was a security vulnerability found in several programs including Google Chrome, Microsoft Edge and Firefox. Please make sure that these browsers are updated on your computer by going to about in your browser and it will let you know if you're up to date, or if there is an update available:

    Here's an article about the vulnerability if you'd care to read further:

    https://www.bleepingcomputer.com/news/security/google-fixes-fifth-actively-exploited-chrome-zero-day-of-2023/

  • We receive a lot of support requests about how to use some of the features in Microsoft Outlook, and Kevin Stratvert, a former Microsoft employee, makes great videos about many of the helpful features in all of their software applications. Click the link below to watch a video from Kevin Statvert that contains some helpful Email management tips; the video is broken up in to sections, so you can watch the entire thing, or go to the video notes and jump to the sections that interest you the most:

    https://www.youtube.com/watch?v=edABo0VnHK8
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This week's Helpful Tips September 26, 2023

Here are links to a couple of helpful articles that I've found super useful.

  1. We receive a lot of support requests about how to use some of the features in Microsoft Outlook, and Kevin Stratvert, a former Microsoft employee, makes great videos about many of the helpful features in all of their software applications. Click the link below to watch a video from Kevin Statvert that contains some helpful calendar management tips:

    https://www.youtube.com/watch?v=6BU_ELSsDLc
  2. Also, below are some extremely useful tips for thinking about cybersecurity in your work and personal life. There are others, but this list is a great starting place. Please note a couple of things: #4 is noted for personal use; it lays this out explicitly in the last section of the tip - for #6, we offer a business solution called Password Boss that will manage all of your passwords both for work and personal, while keeping them separate.  Password Boss also allows you to share passwords within the company that are managed by a single person or group of people as the gatekeeper.  Please let me know if you're interested in learning more about Password Boss or cybersecurity in general:

    https://www.zdnet.com/google-amp/article/6-simple-cybersecurity-rules-to-live-by/

Thank you for allowing us to serve you!

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