Welcome to this week's Newsletter!
In an effort to streamline the process of getting these helpful tips to people as quickly as possible, I would like to ask all users who would like to continue receiving our helpful tips emails to please go to our website and subscribe to our newsletter. You can even have your friends and family sign up if you like. Everyone who signs up will then receive it directly whenever I send it out without anyone having to forward! Here is the link to do that on our site:
https://www.harness.group/news-a-events
I'll continue to send this way for a little while longer as I see the newsletter list grow. For now. Here is a link to the new and improved newsletter format, I hope it helps you all:
I've made the switch over to Microsoft Edge. I avoided the switch for a long time, but I've been using Edge for about a month solid now, and I'm all in.
We've gotten a lot of tickets over the past few months about the New Outlook. Some people have accidentally updated to it, and other did it on purpose and rolled back. Microsoft has now decided not to force rollout to the New Outlook until 2029 so everyone should be able to switch back and forth until then. In the meantime, if you'd like to try out the New Outlook or you already are, here are a few helpful features included in the new version.
As a final bonus tip. Whenever you get an email with a link, even if you know and trust the sender's name, be wary and confirm outside of the email (phone call text message to known number or business organization). It is very unusual to need to sign into your Microsoft or Google account to access a document from a sender outside of your organization. There is a new line of attacks where bad actors will send links that look very similar to real Microsoft or Google links in order to harvest credentials and even steal MFA tokens in order to take over protected accounts. This could look like the difference in these 2 links:
login . microsoftonline . com
vs
login . microsoftonllne . com
(spaces added so that these aren't live links) As always, when in doubt, reach out!
Spring is just around the corner and in the spirit of fresh starts for our first helpful tips email of 2024, I’d like to introduce those of you who aren’t familiar with it to the Harness Support portal.
It is the best way for you to create, track and manage your Harness support tickets. You can view closed tickets and their resolutions without having to search or sort through your emails.
Quite a few of you have already been set up in and use the portal. The portal will help us deliver faster service to you and even has a searchable knowledge base of past tickets and resolutions to potentially help you get to an answer faster. Here are some of the benefits of the portal:
In the portal, you can see:
Here is a picture of the portal with me logged in:
You can see here on the Create Ticket screen that we have preset ticket types that walk you through what’s needed to complete your request. Using the preset ticket types will provide a faster resolution by eliminating some of the back and forth communications to collect the required information. We’ll update and add to these presets over time to continually give our customers a better service experience.
Next time you need to open a support case with Harness Group, please consider using the portal. Your username is always the primary email address that we have on file for you. You can access it via:
If you need a portal login account or need to reset your password, please contact our office at (678) 609-8150, Opt. 1 and one of our support team members will be glad to assist you.